Customer support William Hill -So incompetent it hurts!!!

Omg, really...Patience has limits...Was I to live near them and I would go there with a shotgun. Okay, shotgun it's overreacting...but I would go there with a baseball bat and after destrying everything I would ask the names of the super incompetents who have assisted me (if I call call that assistance) during the last 6 days.
We talk blue, they answer red. It seems they read our emails with only one eye.
I find myself imagining a desk loaded with 1000 dossiers, 2000 notepads, pens wich sometimes work and other times don't; computer filled with virus and with porno pop-ups flashing every minute, phones ringing in non-stop mode and the assistant sweating like a pig trying ro read 500 emails while he redirects work to the next desk's sweating guy.

DAY 1:
I had never done a cashout on william hill before. Therefore, they asked for some documents. That's okay, I totally agree with that. However, I found it strange they only asked for the ID. Usually we are also asked a proof of address. But okay, they are the pros, they know what they are doing. So, I have sent the ID.

Day 2
"> > Dear xxxxxxxx,
> >
> > We note that you have requested a withdrawal from your account
> > XXXXXX. We therefore ask that you provide us with the following
> > documentation for identification purposes:
> >
> > - A utility bill (e.g. gas/electric) verifying your name and address
> >
> > Please forward all of the following as attachments to
> > [email]documents@willhill.com[/email] in .JPEG format."
🙄

This is also a small idiot problem they have. They always tell us to send to "documents@willhill.com" but as anyone can confirm, this e-mail doesn't get answers. The email always comes back...(we have to send to [email]support@willhill.com[/email])
Anyway, I explained them that since my father has died, I am currently living with my mother, and I don't have any utility bills in my name. Therefore, I asked If I could send my mother's utility bill along with her ID.

Day 3:
THEY IGNORE MY QUESTION!!!!😡😡😡
"
> > Thank you for your email.
> >
> > We appreciate your time to contact us. In relation to your
> > query, please be informed that our Security team is requesting for
> > you to send us a photo-captured copy of your proof of address (any
> > billing statements or utility bill) and the ID of the owner on the
> > proof of address.
> >
> > Once we are in receipt of these documents, we will then be
> > able to fully assist you with your query."

Ok, here I lost all my patience, I confess:
"> Are you making fun of me? I want to file a complaint. Please provide
> information of what I have to do.
> IN CASE YOU ARE JUST BLIND, I WILL SHOW YOU AGAIN MY QUESTION:
> "Ayway, about the "utility bill", this is the problem:
> Since my father died (too much information i know..) I am currently
> living with my mother in Portugal. Therefore, all the bills are in her
> name. How can I solve this? Can I sent her id (which will
> prove I am her
> son) and the utility bill in her name?"

Day 4:
> SUBJECT: RE: YOUR WILLIAM HILL ACCOUNT
> Hi xxxxxxx,
>
> Thank you for your e-mail.
>
> Regarding your query, the last e-mail answered your question.
> Please do send your mother's ID and the Utility bill.
>
> Once validated, we will proceed with your concern.

TO WHICH I HAVE ANSWERED:
"If you read carefully your last email, you will see that you NEVER told
me I could send my mother's documents.
Anyway, I am sending everything now.

Thanks...
PS - I tried to send the pics to [email]documents@willhill.com[/email], only to
realize it's never delivered - just another problem of yours, since you
told me to sent to that E-mail... So, I hope this is the right e-mail and
finally everything is sorted out..."

"Hi XXXXXX,

Thank you for your email.

We apologise for the inconvenience that this have caused you. We have now received your documents and will be forwarded to our Security team for checking. Once we received an update we will send you an email.

We trust this answers your query. Should you have further questions or concerns, please do not hesitate to contact us via e-mail and our Live Chat facility. We are here to assist you 24/7.

Kind regards,

Jeremy

Customer Services
William Hill Online"

Day 5:
I GET THIS UNBELIEVABLE EMAIL:
"Hi XXXXXXX,

Thank you for your message and we apologize for any inconvenience this may have caused.

We can confirm that we have received the documents you sent. However, our Security Department is asking you to send a photo captured copies of the following documents (please do not scan).

* A proof of address issued within the past six months (e.g. a utility bill or bank statement) under the mother's name.

You must take picture using digital camera or mobile phone camera and send all the documents in JPEG format attachment to [email]documents@willhill.com[/email]. To avoid any delays, please clearly mark them with your account number or username and for the attention of the Security Team. In doing this, please make sure that the copies are clear and all information is visible to read.

Once received, we will then be able to update your account and proceed with your request without further delays.

We are looking forward to your response. Should you have further questions or concerns, please do not hesitate to contact us via e-mail at [email]support@willhill.com[/email] or via our Live Chat facility. We are here to assist you 24/7.

With regards,

Isabel

Customer Services
William Hill Online"

BOOM!!!! MY BRAIN EXPLODES!😡😡😡😡😡😡😡😡😡😡

"Ok, it's official: I lost my patience with you guys. I will open a thread
in every forum I know to talk about your incompetence.
Also, AND AGAIN I SAY THIS: PLEASE PROVIDE A PLACE/LINK WHERE I CAN FILL A
COMPLAINT.
This is because you simply talk nonsense!!! WHAT THE HELL ARE YOU TALKING
ABOUT!?!!? You did get a "proof of address" !!!! that is a proof of
address!!!! FOR GOD SAKE!!!! WHY do you have so many troubles to explain
yourself?! My language it's not English and I am sure I am talking
english!!!!! What was wrong with the pic I have sent you?!!? It's not
scanned!!! I used my camera to take pictures!!! The proof of address is
related to "ZON" - internet , tv and phone!!! ZON it's one of the top
companies in Portugal!!!
PLEASE READ THIS CAREFULLY ALL OF IT!!!!! PLEASE ANSWER WITH SOME LOGIC!!!

Day 6:
"Hi XXXXXXXXX,

Thank you for taking time to write to us and we apologise for the delay with our response.

We sincerely apologize for any inconvenience caused. However, all online betting websites request for documents from players at some point.

There are several reasons for this, the most important ones being:

1. We have a legal obligation under our gaming license to ensure that we are sending the funds to the correct person, and;

2. These documents aid us in compliance with international money laundering regulations, which have increased in severity in recent years.

We have checked the emails you have sent and documents we have received from you, however, we still await for a proof of address via a utility bill or bank statement. Kindly forward this document that was issued within the last 6 months, showing the name and address.

We hope to have a long and mutually beneficial relationship with you, and look forward to your cooperation in handling this matter.

Best regards,

Mike

Customer Services
William Hill Online"

My answer:
"
lol...But I did sent it along with the id pics !!!!
I am sending again now. "

Stay tunned...