[888poker] (ROW) Official Players' Thread
Howdy Folks,
Gibraltar based, licensed and regulated, 888poker has had a record breaking year thus far with several milestones including; launch of PokerCam and Team features, 132% year-on year growth in liquidity, EGR winner of Best Poker Software, EGR winner of Socially Responsible Operator of the Year, two Team 888poker 2011 WSOP Bracelet Wins and now another two Team 888poker players at the 2011 WSOP Main Event Final Table –yes, we have two November Niners!
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Regards,
Aaron
*
Edit/MH: Previous thread.
[QUOTE=888rep]
[QUOTE=abcde23]
Hello 888rep,
[...]
By the way it is really annoying that I do get no more promotion e-mails since 15.05.2023 despite of the fact that I allowed e-mail communication in my personal settings. Is there any way to get promotion e-mails again? I was writing with support for over 2 months but they were unable to reactivate e-mail notifications.
Thanks in advance
Hi
As per the questions below
[...]
German players will be able to receive emails again in the next few weeks.
Thanks
[/quote]
Hello 888rep,
1 month ago I received a popup asking for confirmation of getting "offers and personalized marketing information" (see below). I accepted it, but by now haven't received any single e-mail. I whould definetely get several e-mails if the process worked. Are your colleagues aware that german players still not receive any promotion e-mails?
[/QUOTE]
Hello 888rep,
several months later nothing has changed. I confirmed to receive promotional e-mails and I want to receive them, but I still don't get them.
Could you please escalate the issue?
Thanks.
Thanks for your help, but the only response I've got is the letter that I have to upload the documents. No comments, no communication with me at all, just a pure copy-paste of the info they demand. I am losing my mind, what do I have to do to make them at least look at my documents instead of auto-rejecting it?
Thanks for your help, but the only response I've got is the letter that I have to upload the documents. No comments, no communication with me at all, just a pure copy-paste of the info they demand. I am losing my mind, what do I have to do to make them at least look at my documents instead of auto-rejecting it?
I resent this for you.
Regards
Hello, I'm PanzaESP, cash player at 888 poker.
6 months ago they blocked my account without indicating absolutely any reason. I had to ask, they only asked me for a utility bill, I sent it, it was not enough, a residence certificate, they asked for a passport, I sent it, a bank statement, I sent it, and it was not enough, now they wanted a photo of me holding my ID. identity, I sent it. Finally I receive an email saying that they have made the decision to break our membership, and that I should not open any more accounts because my funds will be confiscated. All this in a 6-month process, with more than $10,000 frozen and extremely long response times, without even explaining any reason. Please clarify the situation and solve it
Hello, I'm PanzaESP, cash player at 888 poker.
6 months ago they blocked my account without indicating absolutely any reason. I had to ask, they only asked me for a utility bill, I sent it, it was not enough, a residence certificate, they asked for a passport, I sent it, a bank statement, I sent it, and it was not enough, now they wanted a photo of me holding my ID. identity, I sent it. Finally I receive an email saying that they have made t
Sent over for you.
Regards
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Thanks for your help, but the only response I've got is the letter that I have to upload the documents. No comments, no communication with me at all, just a pure copy-paste of the info they demand. I am losing my mind, what do I have to do to make them at least look at my documents instead of auto-rejecting it?
I believe this has been done for you or will be.
Regards
I have only been informed that my account has been closed and its funds confiscated after an investigation based on point number 4 of its terms and conditions.
I have read all your points in detail and there has been no non-compliance. I have once again provided you with the following information:
-andabnk ownership certificate (BANK OF MY COUNTRY))
-RESIDENCE PERMIT AND PHOTO OF ME HOLDING THE PERMIT (IN RENEWAL) I SENT IT TO YOU PREVIOUSLY WHILE IT WAS VALID
-3 INTERNET INVOICES ANDORRA TELECOM (INTERNET COMPANY) CURRENT ADDRESS
-PREVIOUS ADDRESS INVOICE
-RESIDENCE CERTIFICATE ISSUED BY THE GOVERNMENT OF ANDORRA AND PHOTO OF ME HOLDING IT.
Please tell me what more evidence you need or what is wrong with your investigation, because they are closing an account for no reason with $10,000 in it.
TO THE REST OF THE PLAYERS, BE CAREFUL!! I WILL INFORM YOU IF THIS IS SOLVED
I have only been informed that my account has been closed and its funds confiscated after an investigation based on point number 4 of its terms and conditions.
I have read all your points in detail and there has been no non-compliance. I have once again provided you with the following information:
-andabnk ownership certificate (BANK OF MY COUNTRY))
-RESIDENCE PERMIT AND PHOTO OF ME HOLDING THE PERMIT (IN RENEWAL) I SENT IT TO YOU PREVIOUSLY
FYI.
HI
I am sorry I see player was informed today and decision stands
regards
Okay, as I see that your decision has been to respond to me systematically with automatic responses and the decision will stand.
Could you tell me, according to your legal bases, which higher authority I should go to complain to? Directly to the Gibraltar authorities? Thank you, I await your response.
Okay, as I see that your decision has been to respond to me systematically with automatic responses and the decision will stand.
Could you tell me, according to your legal bases, which higher authority I should go to complain to? Directly to the Gibraltar authorities? Thank you, I await your response.
You need to ask the operations team that question as they made the decision regarding your account of which I am not privy to.
Regards
Okay, as I see that your decision has been to respond to me systematically with automatic responses and the decision will stand.
Could you tell me, according to your legal bases, which higher authority I should go to complain to? Directly to the Gibraltar authorities? Thank you, I await your response.
What reason did they give for confiscating the 10k balance? That can't be done on a "business decision" for undisclosed reason, that requires proof (not accusation: proof.) of breaching the terms of service.
Hello 888rep,
1. I got banned in January 2024 because I couldnt finish my verification and unbanned shortly after that (message of unbanning I assume)
2. After I sent new documents. Here is operation team respond (I sent many documents, all of which I had at that time)
3. Next I asked 888rep on 2+2, whats wrong with documents and what should I do
4. I get this repond from operation team. As everyone see it tells nothing
5.Before seeing that email I followed up (actually I sent that one before opening that email from 13)
6. Asking another time after getting ''standart robo email''
7. Nobody responded and asked again here in 2+2 ( I didnt send any email after documents for verification, only messaged here, because it is impossible to talk by emails - they answer slow and not clear)
8. After that I recieved email (welcome to the ban again 😀 Again I didn't send anything by email and my messaged everyone can read above
9. Of course I am super tired at this point with all that and wanted to take a break. However I noticed that I am able to cash out my money, before it wasnt available. So hoping for miracle I ordered cash out to skrill which I used for deposit. And attention - skrill is from Thailand! Country which I fail to verificate so many times
10. Not get anything - no money !
It is absolutely possible that I missed something. So many emails, messages and everything is unclear. However this email is special. I spend 1 hour writing it and finding all evidence of 888 scam. Why do I think so:
1) They let me cash out and now all money is gone from my account but it didn't arrive to my skrill also ( I have balance 1$ now in cashier)
2)They ban me and unban and ban again, even last month I did absolutely nothing
3)Some people finish verification with similiar documents I sent already (for confidencial purpose I cant tell name or send documents which they are used)
4)I am not protected by EU, so easy target for this (as some other people who got their money stolen)
5)They didn't provide any clarification why document are not accepted and which ones I should sent. They operated in Thailand for many years before and for sure (if they wanted) could help.
6)I register my account with rental agreement and now after one year I have similar rental agreement for same apartment for 1 more year. Have owner id as well! Which is for sure not gonna be accepted right?
What I am gonna do?
Plan is simple is to go public - all forums (happy to be part of the community - gipsyteam, 2+2, upswing, runitonce; twitter, youtube)
Send email again to UK gambling comission with more details and asking for more money now, because I spend a lof of energy on this!
For sure will find people in exact same posion as me and if 1 person is abloslutely nothing than 10 persons is have little bit of power.
So 888rep? Please admit you steal money loud and clear. That would be better for me as well! I am not gonna pursue it if you tell truth. Just consider it as a bad investment
I have all emails, all evidence and anything you want. I don't want to play there, only want to get money back and forget this like a nightmare (though nice experience)
Hello 888rep,
1. I got banned in January 2024 because I couldnt finish my verification and unbanned shortly after that (message of unbanning I assume)
2. After I sent new documents. Here is operation team respond (I sent many documents, all of which I had at that time)
3. Next I asked 888rep on 2+2, whats wrong with documents and what should I do
4. I get this repond from operation team. As everyone see it tells nothing
5.Before seeing
You need to take it up with the Operation department as they are in charge.
Regards
Hello, on the new 888 pc tables, can you make the font size of the players' nicknames BIGGER PLEASE? What a bummer this is that you can't even read it if you don't stick your head to the screen.
Yeah I understand but I know how they gonna reply.
For sure like this and maybe in 7 days
p.s. If you arent in charge how you made me banned again? :/ Because I didn't send anything to them except documents in 5th of Feb. Everyone can witness my posts in my profile information
Is there a way in PLO to have the Cards ordered such as AK43 instead of 3KA4?
If not can I request this option as is standard across most poker rooms.
Thanks
We need someway of knowing how much timebank we have as our normal clock nears zero. Else sometimes you want to use timebank but you don't have any and it snap folds without warning?
NotFun5 here again... I still have the account blocked for no reason and the funds are completely blocked. @888Rep I would like you to send my case and have this problem resolved as soon as possible.
Thank you
