[888poker] (ROW) Official Players' Thread

I have sent 2 emails to [email]support@888poker.com[/email] regarding software issues and still haven't got a reply. Something really wrong is happening in your CS. My nickname is Halamydnyk.

hi, my account has been limited. A skrill account statement was requested for verification. I have already sent the documents three times and uploaded them on the site. I received a letter that the verification was passed and the data was updated, but for some reason the restrictions were not removed.

account name on 888 is starantor

by starantor P

hi, my account has been limited. A skrill account statement was requested for verification. I have already sent the documents three times and uploaded them on the site. I received a letter that the verification was passed and the data was updated, but for some reason the restrictions were not removed.

account name on 888 is starantor

Sent these over to be checked for you guys.

Regards

Thanks for combining all these evidences agains kox44x One thing we should also include to this list is that he is prime member of poker site that among other things sells data mining for many sites. That alone should be ringing alarm bells. I have forwarded all the details about that and also translated to support parts from that russian site. Also sent them to lots of screen captures.

Your account has been approved.

Regards

Hello 888rep.

Update to the $109 Tickets issue: the tickets won are still forfeited upon withdrawal:

by abcde23 P

Hello 888rep,

nothing has changed.

Please forward it, so that it can be fixed AND please exchange my tickets I won after the change, so that I can withdraw.

by abcde23 P

Hello 888rep,

is it intentional, that $109 tickets won in satellites are to be forfeited upon withdrawal? It's kind of unlogical, because they are winnings and not a deposit bonus.

I sent this over for you.

Regards[/quote]

2 weeks later I still haven't received any answer regarding this issue. Could you please send a reminder?

Thanks.[/QUOTE]

Despite of few more reminders via PM nothing has changed. I still don't get any e-mails. I already missed 2 cashbacks and there might be some I even haven't noticed. I claimed them, issues 240323-001767 and 240613-000096 were opened, but I haven't received any answer. Issue 240323-001767 is pending for over 3 months.

Missed huge amount of promotions too, because once I click them away they don't appear again. Contacted support once to get to know promotions T&C's of a promotion I just noticed before accidently clicking it away, and guess what? They couldn't help me with promotion T&C's because of some kind of technical issues.

It gets frustrating. I just want to be informed about news. If it doesn't work automatically then let someone forward all the promotions and claim mails to me manually.

by abcde23 P

Hello 888rep.

Update to the $109 Tickets issue: the tickets won are still forfeited upon withdrawal:

Sent these over again in the original emails.

Regards

User is GetMyCoffeee

- Do I need to opt in or do something to get rakeback or is it automatic?
- Where can I check how much rakeback I get, history of it etc.

Thanks

Good afternoon, my ID is 795776905 simfon1k, I am from Ukraine, the city of Lviv, I have such a problem, they do not verify my account, although in some letters it says that your date of birth is verified, you need to verify your address, in another letter it says: your address is verified, you need to verify date of birth,it all started with the fact that I replaced my BPN card due to the expiration of its service life, I uploaded all the necessary documents to the application, these are photos of bank cards from online banking, bank statements, photos of passports, photos of driver's licenses, birth certificates, photos of utility bills, photos of foreign and Ukrainian passports, the extract where it is written, but they still do not accept the verification, and they do not give any answers to my questions, the 888 help in the application does not work, the previous phone also does not work,I am asking you to help me in this matter, because I cannot withdraw funds, please write me a phone number with whom I can contact and solve this issue? or have them contact me, Although earlier I had already passed the verification and withdrawn the funds

my nick is Simfon1k

I sent this over to be checked for you.

Regards

Good afternoon, my ID is 837448541, Komren, I am from Belarus, I cannot verify my account. I guarantee that your date of birth is confirmed, but it is necessary to check your address; for my part, I require all the necessary documents: a bank statement, photo passport, photo of a driver’s license, a certificate from government authorities indicating the place of residence (this certificate is a limitation in our country) . proof of residence), but they still do not accept verification. Previously, I went through verification, brought in and withdrew funds, and have not changed my place of residence since then.
Help me solve the verification issue.

Добрый день, мой ID 837448541, Komren, я из Беларуси я не могу верифицировать свой аккаунт. Мне отвечают, что ваша дата рождения проверена, но нужно верифицировать ваш адрес, я со своей стороны предоставил все необходимые документы: выписку из банка, фото паспорта, фото водительских прав, справку государственных органов с указанием места жительства ( эта справка в нашей стране является официальным подтверждением места жительства😉 но они все равно не принимают верификацию. Ранее я проходил верификацию, вносил и выводил средства, место жительства с тех пор не менял.
Помогите решить вопрос с верификацией.

I sent this over to be checked for you.

Regards

You have rakeback but you don't seem to be claiming it but you will get an email regarding this.

Regards

I sent this over to be checked for you.

Regards

by starantor P

hi, my account has been limited. A skrill account statement was requested for verification. I have already sent the documents three times and uploaded them on the site. I received a letter that the verification was passed and the data was updated, but for some reason the restrictions were not removed.

account name on 888 is starantor

The account is still under review and update to come.

Regards

by abcde23 P

Hello 888rep.

Update to the $109 Tickets issue: the tickets won are still forfeited upon withdrawal:

I sent you a pm regarding this issue.

Regards

FYI,

Documents not accepted in a language not supported and not clear / pages cut at corners etc.
Also very small in text size - cannot be accepted
ask for something online digital maybe
thks

Dear 888Rep,

Browsing this thread as well as this one: https://forumserver.twoplustwo.com/29/ne...
almost force you to stop playing on 888, despite personally never having had an issue with the site.
I already keep the absolute minimum on my account and It feels beyond naive to play on 888 at this point.

I'm sure some accounts really did violate TOS but it can't be in your interest to operate your business like that.
With this little transparency wrt closing accounts/denying withdrawals/verifying accounts etc.

Hi, thanks for your response. I have received an email from you guys but it says "do not reply to this email" but it did not answer my questions

"regarding your Rake back claim, please be advised that we normally send Rake Back claims via email and you must claim it manually in order to reflect on your bankroll."

- How do you claim rakeback via email?
- How do I check how much rakeback I am entitled to?
- When does it get deposited into my account?

Thanks!

I will check again in the morning because my contact has gone home for the night.

Regards

I Have Now Been Paid! Hopefully everything will be plain sailing from here on in, an amazing site to play on when everything works. Thanks to 888 Rep for responding and trying to help

Thanks to 888Rep for the help, the issue is resolved

Your welcome guys.

Regards