[888poker] (ROW) Official Players' Thread

Hi! I want to change my account currency to EUR. I will use Skrill in Euro for deposits and withdraws and I want to have the same currency in 888 to avoid any conversions. How can I do it?

You should be able to do this in the cashier while withdrawing.

Regards

Hello everyone! I also have a problem with address verification. I’ve sent all docs I have to [email]support@888.com[/email], at least 3 proofs of address not older than few months . Nothing was accepted, account is frozen for more than a month now. Got pretty serious part of my bankroll there. My username is StepShim . @888Rep, could you please help?

I don't think that email address is live anymore however I have sent this over to be checked for you.

Regards

Thanks!

Hello!
The problem is the same as the guys above. I've been playing on 888 since '19. At the end of the 23rd I deleted my old account. And this year I decided to return again. I donated money and started playing.
Аfter an unsuccessful option (however, a similar type had passed a year earlier), I made a lot of effort and made several versions of certificates from various banks. I sent the high quality documents, which the room confirmed (the uploaded documents checkbox is checked and nothing else can be uploaded). The support did not accept the documents, although a similar option was accepted earlier (including in other rooms). I made several versions of bank statements in english, where it is clearly visible and can easily be confirmed with any representatives of these banks. I haven’t changed my place of residence over the years.

Please help with verification

FireDrops
[email]Nightwooff@gmail.com[/email]

Thank you. But for some reason the support is asking for a utility bill. (why are bank documents not suitable?)
I am not the owner of the apartment, so the utility bill comes in my mother’s name. What to do in this case?

Reply to the email they sent you explaining this and they will advise you.

Regards

This has been resolved for you.

Regards

So is the cash game promo still running where you receive rakeback if you rake at least $200 in a week?

I raked $250 last week, but I havent received any email, and live chat is asking me to prove there is a promo running at the mo 😀

https://www.888poker.com/poker-promotion...

Whats the best method of withdrawal for a UK player? Bank/debit card fees are brutal and Monzo wasn't an option for me, anyone know what other cost effective options there are?

Greetings.
Well, I believe that you are able to solve the current situation.

I wrote to the support service to resolve the situation, with the fact that utility bills were coming in my mother's name. However, there is no answer.

The support asked to receive a bank statement, which I provided in three different versions. From different banks. (in addition, similar statements were accepted from my friends, and one of the options for a similar statement was accepted by support on my previous account). Why does support ask for utility bills if documents from the bank actually confirm my residential address?

I also showed the bills. There are simply no service providers who would send payments in my name and in English. However, I can simply translate them, but unlike bank documents, this in no way confirms my residence.

I don’t have a gaming addiction, but 888 is an additional source of income for me. Moreover, my account displays my funds, which are frozen (10k hands played). Those. the question simply stands still.I can't withdraw funds and I can't play. I respect the ecology of the room and have no violations.

This question has been in the air since January. I can show the quality of the documents on the forum so as not to be unfounded.

I'm waiting for your help

[email]Nightwooff@gmail.com[/email]
FireDrops

Their reply below,
HI,
Unfortunately they can not be accepted, ie too small and other reasons.
We need pdf and or UpToDate documents that show his registered address on the 888 accounts.
thks

Hi there.
Help solve the problem [Incident: 240625-000664]
Due to an incorrect address, I cannot complete the verification of my account.
Thank you.

Hey, I tried to get this sorted by myself with support, but they never ended up replacing the ticket. Could you look into this for me, forgot to give my sn last time.

sn: VicBiggs

Thanks

Sent this over to be checked for you guys.

Regards

by abcde23 P

Hello 888rep.

Update to the $109 Tickets issue: the tickets won are still forfeited upon withdrawal:

Another update: issue is resolved now. Thanks for help!

[QUOTE=abcde23]
The support opened the issue 240325-000800 but they don't seem to be willing to resolve the issue. It appears to me that they don't understand that there is a huge problem if players are only informed by popups and push notifications. Anyways the stopped answering on 26.03.2024.

The whole international pool is getting e-mails. On 15.05.2023 they suddenly stopped to send e-mails to germans. Half a year ago they asked us for a permission to send promotional e-mails. But they still don't send them to germans even if they agreed. Since it is a general problem, 888rep, could you please escalate the issue to the management?
[QUOTE=888rep]
I sent this over for you.

[/QUOTE]
[/QUOTE]
I still haven't received any reaction regarding these issues: Neither regarding the main missing e-mails issue, nor to the issues 240323-001767 and 240613-000096 that arose from it.

Sent over again for you.

Regards

Hi 888, why can I not my winnings from your poker site, its now been 2 months,please let me know who has received money from their winnings lately as it seems nobody, please don't say I will send this on, please give me my money now! Your site takes money without any issues regardless but won't give money back to player's why ? Dont send this on to someone tell me now!

Why not give your players their winnings???

My recent cashouts were processed within 1 business day, the last one was this week.

888poker is discriminating against me, they are not treating all players the same, they banned me from promotions for no reason other than a "business decision". They are only about profit not fairness. Why play here if they are going to target players. Poker is about fairness but this is not fair.

888poker took away all gold coins rakeback, winner spinner wheel, blast leaderboard and twitch giveaways. The same accounts win non stop on the twitch giveaways on 888pokerTV and the 888 Stream Team members channels. This is unfair treatment, they pick and choose who is allowed to win on 888poker that is unfair, that is not fair that is discrimination. This is player targeting... why play here if they target accounts? I will be posting more screenshots and videos of emails and conversations on twitch and discord if 888 does not make this right.

They ask for my username on reddit when I have sent multiple emails and live chats

I have more screenshots of twitch DM's that I can pots, this is very very strange, 888 is running a shady business

Did you not get it yet, I was sent this reply on the 12 of June,

FYI,
Wd will go later today and take 24 / 48 hours to be credited to his Paypal account
I have issued a trt as a ggw for the delay.
if you could dm him aswell that would be good but support updating player.

Regards

Hi, Any news regarding my issue?