[888poker] (ROW) Official Players' Thread

"regarding your Rake back claim, please be advised that we normally send Rake Back claims via email and you must claim it manually in order to reflect on your bankroll."

So I checked my email as well as my junk/spam mail, I have not received a single email regarding rakeback claim since I started playing there.

1) Could you please reach out to the appropriate department so that they would send me the emails to claim rakeback?
2) Could you please help me find out how often you guys are supposed to send email for rakeback claim, is it weekly? or monthly? etc.

I will dm you the names and the evidence. Is there somewhere on your website or the desktop application where you can report players?

Cheers,
[AA]

No I have never won a ticket on Josh Manley's stream.

Then ask Yourself, how did Josh Manley know Your 888Poker User name? Don't think it's real reason why You are being banned from promotions and as You agreed to 888 T&C , they can make such business decisions and there is nothing You can do about it ,except make it worse by constantly complaining and accusing wrong persons. And there are better rooms with better promotions.

FYI,
The de promo emails is a known issue they are working on to resolve.
Apologies the previous fix didnt work.
tks

Regards

My nickname is 888 bichep. My problem has not been solved for 3 months. They accepted my passport, but they don’t accept my residential address according to the documents provided and they say that the file is not suitable. I spoke online and was again forced to send a utility bill through the cash register. Then I wrote and sent documents with translation online to [email]Operations@888brands.net[/email]. From there there was an answer that in the log of my visits there was a change of country. Two weeks ago I again submitted a utility bill and added a document about family composition (this is the only document that can be obtained with a stamp from the local government and which contains the registration address), added an online translation, wrote about the reason for my game in a short period of 3-4 months on the Internet of another country. And the reason is very banal. Since I live in Ukraine and we have been at war for 2 years now, it turned out that in 2022 I ended up in territory occupied by Russian troops. Naturally, my Ukrainian Internet disappeared and they gave me Russian. But then my territory where I live was liberated and I again, to this day, use the Ukrainian Internet. Two weeks have passed since the letter was sent and no one, other than an automatic response, has responded to me or unblocked the game for me.
I have the impression that they simply do not give me the opportunity to withdraw money.

Sent this over to be checked for you.

Regards

3 months later nothing changed. I am trying to withdraw money since the beginning of 2024, it is SIX MONTHS operation team provides me only excuses and ignores my emails for weeks. Now they asked for a document I have already provided and when I upload it site says it experiences technical difficulties. So I have sent an email with the document to several support addresses and have not received a reply in a week.

Could you please stop ignoring my case and delegate the case to someone, don't you think I deserve some modicum of respect. I have already spent hundreds hours for different kinds of verifications, opening different accounts only to receive some basic reply that the withdrawal attempt was unsuccessful. Or simply be open about the fact that you have no intention of paying me, so I open a legal case against you.

My 888 username is Totor0.

So after contacting live chat I finally got my email last week to claim my rakeback from the previous week. But this week I'm having to go through it all again.

They are now saying:

'Unfortunately as they have investigated the account, regarding your concern on the rake back. Your are not legible for the promotion itself as to follow and adhere to guidelines.

Under Terms & Condition to rake back's eligiblity:

2. Eligibility
You may only participate in the Promotion if you have directly received an e-mail from the Site to which these terms and conditions are linked to.'

The promo literally says you just need to play but now support are saying I need to have had received this email. Can you please make my account legible for rakeback so I dont have to got through this every week.

I sent this over to be checked for you.

Regards

Please go through the live chat again and ask them to sort it out for you.

Regards

Hello 888Rep.
I have a problem with my account.
I've been battling for over a month with this "proof of ownership"
I've sent screenshots of my skrill balance, my neteller balance, my bank balance. All way beyond above what i'm trying to withdraw from 888poker.
but still they are asking from where did my money come from....
I started playing poker almost 3-4 years ago. I started with almost 1-2-3k$, and now i've checked my poker tracker 4, and i've won over this 4 years around 35-40K$
I don't understand how 888 doens't know where my money comes from.
Also asks for tax documents, but i'm a digigal nomad and haven't been in my own country more than 6 month for over the last 5-6 years. i've been living in Poland, Thailand, France, Malta, Bali, Mexico Brazil...... I even rejected my own fisical tax residence at my own country.

But Still 888 doesn't recognize my funds, and I have my account under revision.
First of all, I don't have to pay taxes in own country, since I don't live there anymore, second I'm a digital nomad so for now I don't have a legal tax residence (which shouldn't matter or not to 888poker correct?)

But it makes no sense, 888poker has my records, and my winnings, I am professional poker player.
And still, 888poker wants to know where my money comes from? When knows i've won almost 35kusd just in 888poker.com this years .........plus I play pokerstars.com Winamax.fr Ipoker.com ACR.com etc etc

What is this about please? help me out....I want to keep playing 888poker, but it's been over a month and it just doen't feel right.....if I won't be able to withdraw...

thanks for your help and time.

Hi,

I am going to reply to you in this thread because I think there might be other players who might benefit from this discussion as well. I received an email from your operations team warning that I was breaching TOS (which I was not aware of).

==================================================================================

"Dear XXX,

We are an 888poker Operations Team and have contacted you regarding your account whose username is "XYZ".

Following our previous correspondence regarding the “Sit Out” feature, we have noticed that you have once again been left out of a game for an extended period of time.

Please remember that the "Sit Out" feature is available to allow members to take a short break from gameplay between extended periods.

Immediately stop using the sit out feature excessively, or your account will be terminated without any warning.

Yours sincerely,
Operations Team
888 poker

=========================================================

BUT according to your words in the email you sent me " Sorry but players are allowed sit out if there are less than 4 players at the table but they must get active as soon as a 4th player joins the table."

SO I WOULD JUST LIKE TO CLARIFY THE RULES

(1) When there are LESS THAN 4 PLAYERS seated at the table, other players are able to "reserve" their seat on a table by taking a seat and "sitting out" - this DOES NOT constitute a breach in TOS

(2) When a 4th player sits down, players can no longer take a seat and "sit out" to reserve their seat on a table.

PLEASE CONFIRM THAT THE MY UNDERSTANDING OF THE RULES ABOVE IS CORRECT.

QUESTION: When the 4th player joins the game, what happens to the players that are already "sitting out", how much time do they have to sit in and join the game or leave the game so as to avoid contravening TOS?

BUT according to your words in the email you sent me

I never sent you any emails and I would not know your email address.

Regards

Not email, but private DM.

Could you please confirm that my understanding of the rules are correct?

Hello! Help please. They haven't been able to confirm my address for 7 months. I'm taking off my bank statement, I've taken off the screen from the national state website of the Republic of Kazakhstan. No one responds to emails. Operators always write the same thing and nothing changes. My account is on 888 Wolf_Messing

I'm sorry to bother you again but this is becoming unbearable.

I contacted live chat yesterday and they said:

'Hi You should receive an email about the promotion to become eligible for it.'

I still have not received the email, so I contacted live chat again to see when it was sent, and now they are saying:

'Yes that's what I said, you will get an email if you are eligible. if you didn't get an email, the reason was you are not qualified.'

So what is going on? Why is this such a painful process? I just need to be sent this email right? Can you please just send it to me

There is no reason my account should not be legible for the cash game rakeback promo. But the guy I am talking to now literally doesnt know what I'm talking about. He keeps sending me links for the Early Bird tourney rakeback

Live chat is saying:

'The system will invite you if you are eligible to play'

So am I eligible or not?

The promo says:

'It couldn’t be easier! Simply play at any cash game tables and watch the rakebacks roll in!'

It could definitely be easier

You understand that some countries ie regulated ones are not allowed to play in some promotions due their government rules but not sure if that is the case for you and as you have not given me any ID like poker user name I am unable to help you further.

Regards

Sent this over for you.

Regards

Yes what I said is true. They would need to get active within a minute or 2.

Regards

"In other words, if you sit out, you should not leave sight of the relevant game for more than a minute or two in case a 4th player sits, at which time the game should be recontinued. If you have to leave sight of the game for a longer time, you should leave the table."

Regards

It's riksanchez, same as here, and I'm playing from England

Thanks, sent it over for you.

Regards

my username is: IAMBEAUTIFUL

Also I explained to them my last work was as an enterprise I did and as sound engineer....and they are asking me payslip from that.....but that was like 7-8 years ago.... I don't understand...i've sent all my ids, proof of address, skrill , net , bank balances....movements of my bank last 3 month statement..... but still i've got my account under supervision....

thank you! hope we can find a solution soon and go back to grinding....I just got back from 10 days holidays....and I thought this would be solved and my withdraw approved...
have a nice weekend

This has been resolved for you.

Regards

This is being checked for you now.

Regards