[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread

[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread

We’re very excited to open this thread in order to assist you, our valued Americas Cardroom players, with any questions or concerns you may have.

We at ACR strive to improve our product everyday so feel free to use this thread for all comments and suggestions of ways we can make your online poker playing experience as enjoyable as possible.

We look forward to hearing from you!

The ACR Staff

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Edit/MH:

by Winning_TD P

Hi guys.
Just to let you know im no longer with WPN.
Someone else will deal with this account I dont know who. It has been an 8 year journey with highs and lows here more than anything. Ill be back one day somewhere but gl all.

12 October 2011 at 10:38 PM
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722 Replies

i
a

Nope.


Is ACR down for anybody else? I just got disconnected out of a tournament when I was 5 of 56. Internet is working just fine... Ugh.


yep i tried closing the client and it stared downloading and updating itself...i got back to my table played a hand and now there are no cards being dealt

i also tried to register for another mtt and nothing happened when i click register


havent played on here in ages, fired a few turbos and hypers tonight and ofc this happens lol some things just never change


cash game tables are all down as well...


Yes. In a PKO. No cards being dealt.


Booo my 5-tables of BigO / PLO8 went Kaplooie


guess they never figured out those ddos attacks...


After the site went down today im missing some money (i was playing CG). Is this normal after something like that? Any chance the money show up soon?


by Pickled Pig Butt P

Booo my 5-tables of BigO / PLO8 went Kaplooie

did you get paid for the $16.50 5card? I was 9/18 in that and havent been paid anything for it


by Pickled Pig Butt P

Booo my 5-tables of BigO / PLO8 went Kaplooie

It was pretty much the best PLO8 OD traffic all year long duh


Is the "Financial History" page working for everybody else?

Upon selecting dates and pressing search I only get the error: "Something went wrong, please try again later"


[quote=Beast & SnC Moneymaker Tour tournament lobby]

Please participate only if you are planning to travel to the Aruba stop
[/quote]


[quote=Beast & SnC Moneymaker Tour tournament unregister notice]

The tournament ticket used to register to this tournament does not allow you to unregister
[/quote]


So which one is it Chris?
Urging us not to participate but at the same time forcing us to.
Why do you misuse our online grind rewards to finance your brick & mortar adventures? Can't you take your own monies to run your promotion?


by letopancakes P

did you get paid for the $16.50 5card? I was 9/18 in that and havent been paid anything for it

I was in that also. I haven't gotten anything yet.


by cashmaker81 P

I was in that also. I haven't gotten anything yet.


Have you checked if that tourney and/or a refund is listed on your Account --> "Financial History" page?


by cashmaker81 P

I was in that also. I haven't gotten anything yet.

damn wtf is going on? its like they forgot about this tournament, was hoping they do an equity chop


still no refunds from last night....

by vvd P

So which one is it Chris?
Urging us not to participate but at the same time forcing us to.
Why do you misuse our online grind rewards to finance your brick & mortar adventures? Can't you take your own monies to run your promotion?

yea the beast & snc are pretty much just there to help cover their asses in terms of overlays in various mtts, not so much to actually give back value to the players or reward them


by mcc3504 P

still no refunds from last night....


I got mine today. It appears that last night only the buy-ins were refunded or, where itm already, the live payouts made. And today numbers were model adjusted. Financial History still not working here so I don't have exact numbers but refunds seem about right.


financial history working now, looks like they took care of everything


Is it ok for me to deposit here with my debit card at this point, or should I still go through the wallet--->blockchain--->site route?

Thanks


by TheStackHunter P

Is it ok for me to deposit here with my debit card at this point, or should I still go through the wallet--->blockchain--->site route?

Thanks

I was just hit with an email where they are refunding a handful of CC deposits ive made over the last few months because of a "security issue" and that I have an outstanding balance. Not sure playing here is the move going forward


by letopancakes P

did you get paid for the $16.50 5card? I was 9/18 in that and havent been paid anything for it

Nah, I was just playing ring game tables


ACR:noticed a new layout on the deposit page and the deposit button is missing!
I tried to deposit with my credit card and the bottom of the page with the deposit button is gone.Suggestions for a fix?


I was refunded an incorrect amount the other night from a cancelled tournament. I've been trying to email support but I keep just getting an auto response about something unrelated, the 24 hours later I get a "how did we do?" Email. Is there another way to reach an actual person besides email?


Win a Sunday Moneymaker $109 seat. Everyone gets auto sat and auto sit out. BB wins the first hand because it folds through before anyone can click "I am back". 20/20 software


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