[WPT Global] Official Thread

[WPT Global] Official Thread


Hi 2+2ers,

Welcome to the official WPT Global thread!

WPT Global is the real-money online poker business of the World Poker Tour, and we’re about to celebrate our two-year anniversary, having launched in April 2022. After such a short time, we’re already the third-largest online poker room in the world (ranked by PokerScout.com, based on cash game traffic).

We’re joining TwoPlusTwo to share information with you, engage with the community, and answer any questions you might have.

WPT Global is special for a few reasons:

  • Our modern platform has been built from the beginning to leverage AI technology. We use this in two main ways. The first is to protect the games by detecting collusion, bot use, RTA use and other forms of cheating extremely quickly. We have the best Game Integrity tech I’ve experienced in my 19 years in the industry, and a team of around 50 people using it.


  • The second way we utilise AI technology is in managing our ecology. We ensure that games are sustainable and beatable by reserving seats in every game for casual players and limiting the number of seats per table that can be occupied by highly skilled professionals. I’ll go into more detail on this point later, in the below FAQ, but the net result is - we have the softest cash games you’ll find online, and typical win-rates for regs are 5-10x higher than elsewhere. (If you don't’ believe me, just try them and see for yourself).


  • We have had a large liquidity pool from the very beginning, especially in cash games. This is because we partnered with a couple of successful Asia-facing poker rooms to bootstrap their liquidity. Most poker startups face an enormous challenge in growing their liquidity from scratch - this solution allowed us to launch with cash games running 24/7 and it contributes to our soft player pool. Now, WPT Global is a large poker site in its own right and less dependent on the Asia liquidity, and we’re growing our games in US Dollars all the time.


  • There is enormous value on offer - our explicit aim is to pay back more to players via promotions and giveaways than any other site. Check out our current promotions here.


  • Global Spins is our unique twist on the Jackpot SNG concept, with a progressive jackpot and the lowest rake in the industry (5%).


  • As part of the World Poker Tour family, we’re the best place to qualify for WPT events around the world, like the WPT World Championship at the Wynn later this year.

Some of you might remember me and my colleague WPT Global Peter from our previous roles. Many years ago, I was one of the first site representatives ever to engage with the 2+2 community, as the first PokerStars representative in the ‘PokerStars Software Improvement Thread’. Later, Peter and I ran the ‘Official MPN - Microgaming Poker Network...’. You can expect a similar level of transparency and responsiveness here. While I don’t promise to respond to every single thing, no constructive question or criticism is off limits.

I look forward to engaging with you all!

All the best,

Alex Scott
President, WPT Global
(X/Twitter: @AlexScott72o)

--

FAQ

You can also read a more general FAQ on our website, here.

What countries is WPT Global available in?

Currently, we have a .com licence and have not entered any regulated markets (although we will start to do so later this year). We’re open to most markets that have yet to regulate, including Canada (except Ontario), Ireland, New Zealand and most of Latin America, Asia and Africa.

We don’t (yet) accept players from the US, UK, Australia, Russia, and most of Europe. If you’re from one of these countries and want to qualify for WPT events then Club WPT might work for you!

See our Terms and Conditions (section 2.5) for more detailed information.

How does the ecology management system work? Do you ban winners from playing at WPT Global?

Our ecology management system is specifically designed so that we can run sustainable games without having to penalise winners.

In cash games, our AI technology measures the skill level of every player and predicts their win rate. The model is highly accurate and continually updates so that it cannot be abused or ‘gamed’.

We reserve a number of seats at each cash game table for players that fall into one of our ‘casual player’ categories. In our most popular game (8-Handed NLHE with an ante and a straddle) we reserve six of the eight seats for casual players, which effectively means that highly-skilled pros can only occupy two seats.

Because there is plenty of liquidity, if you find yourself categorised as a pro, you can still always find a game to play at any stake, and you can guarantee yourself a seat in a great game if you start a table, since our ecology management system ensures that only one other pro can sit with you.

The system does not categorise players by their actual win rate, but by how skilled they are. If you have a great run of luck, you will not necessarily be categorised as a pro, and vice versa, you will not necessarily be categorised as a casual player if you run bad.

We find that once players get used to the system, they love it. Both pros and beginners have a better experience because we eliminate some of the common predatory behaviour that occurs elsewhere, and pros can achieve significantly higher win rates. I encourage you to give it a try!

What’s with the games in CNY currency?

Because we partnered with Asia-facing poker rooms to launch, some of our games are in Chinese Yuan (CNY) currency. At the time of writing, the exchange rate to the dollar is about 7.25 CNY to the USD. As we’ve become less dependent on the Asian liquidity we have introduced more USD games. Most cash games and all tournaments including Global Spins are now available in USD, and for those of you that want to play in the CNY games, there’s a handy currency converter in the lobby, and the ability to change the stacks to BB.

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Edit/MH: WPT Global Peter

15 April 2024 at 09:31 AM
Reply...

974 Replies

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by WPT Global Alex P

Obviously the intention was the improve the appearance of the cards - they look good on my system, could you please share an image of how they look for you?

Thanks

Alex

Here it is.


I don't think the cards have problem itself.

But the real problem is the WPT's card is now different to other platforms such as GG, ACR, PS, it looks taller.

Playing only WPT is not a problem in the future because our eyes will slowly adapt with them, but play WPT together with GG, PS and ACR is the real problem because of the card's difference, it costs us more eneregy to track the cards(just a small energy but play thousands of hands each day will cost us a lot of energy).

The last cards is perfect because it's the same with other platforms.



GG's card look like this, very different.


these cards look awful, surely I'll not play this if I'm playing other sites


Hi guys. At least once a session it happens to me that when i press the + and - buttons to adjust the bet, instead of increasing or decreasing the bet, the currently selected amount is bet. For example, the pot is 100bb on the flop, I click the 33% button and the current bet amount is 33bb, i click the + button once and the bet goes to 34bb, i click the + button again and instead of only selecting 35bb, the amount of 34 or 35bb is bet as if I had pressed the bet button. This happens to anybody? Someone knows why it happens and how to fix it or avoid it?
Thanks


Please change the cards back, or allow us the option of the previous font. New font is really bad.


by WPTG4RAKEBACK P

Please change the cards back, or allow us the option of the previous font. New font is really bad.

Agree. Lets just go back to previous font and actually dont try to make it better - clearly your developers are not capable since they tought this was an "upgrade"

Maybe they should focus on fixing all the bugs wpt software and phone app instead.


One thing I absolutely love is when you run to take a piss, come back and are about to time out, you hurry up and try to call or raise, you miss and instead you donate 3$ and click the next hand AA 200x lottery bingo cause the button is directly underneath it, what a feeling.


by popers P

One thing I absolutely love is when you run to take a piss, come back and are about to time out, you hurry up and try to call or raise, you miss and instead you donate 3$ and click the next hand AA 200x lottery bingo cause the button is directly underneath it, what a feeling.

Yeah exactly, The UX designer had to do it purposely or what (I´m joking), because it´s tragic. I made this misclick a dozen times


by Thuylinh296 P


The last cards is perfect because it's the same with other platforms.

Feedback taken guys - in a release soon we will reintroduce the ability to choose the old deck style.

by Umbrian Beaches P

Hi guys. At least once a session it happens to me that when i press the + and - buttons to adjust the bet, instead of increasing or decreasing the bet, the currently selected amount is bet. For example, the pot is 100bb on the flop, I click the 33% button and the current bet amount is 33bb, i click the + button once and the bet goes to 34bb, i click the + button again and instead of only selecting 35bb, the amount of 34 or 35bb is bet as if

Could you please report this to [email]customercare@wptglobal.com[/email]? They will go through some troubleshooting steps with you to understand exactly what's happening.


Good afternoon Alex.

I am making this post as a new user who joined at the start of June. I moved country in order to play full time with rakeback on your site.

To my surprise I wasn't marked as HSP when my August payment was received. I asked my affiliate to check and they confirmed I hadn't been marked as HSP. Due to this I put in a lot of volume from mid august until now. My affiliate informed me yesterday that I had now been marked as HSP and wouldn't receive anything from the volume I had put in.

If my affiliate had been informed previously of the change in my account then I would have had the option of directing my attention elsewhere. Since I was under the impression I was still getting rakeback I continued to play and have generated thousands in rakeback for your site in the past 4-5 weeks.

I request that you review this please Alex and make me whole.

by WPT Global Alex P


Could you please report this to [email]customercare@wptglobal.com[/email]? They will go through some troubleshooting steps with you to understand exactly what's happening.

The bug happens exactly as described. It has also happened to me a few times.


by GPTerminator P

Good afternoon Alex.

I am making this post as a new user who joined at the start of June. I moved country in order to play full time with rakeback on your site.

To my surprise I wasn't marked as HSP when my August payment was received. I asked my affiliate to check and they confirmed I hadn't been marked as HSP. Due to this I put in a lot of volume from mid august until now. My affiliate informed me yesterday that I had now been marked as HS

I'm sorry but we can't and won't get involved in disputes over rakeback between you and your affiliate.


by WPT Global Alex P

I'm sorry but we can't and won't get involved in disputes over rakeback between you and your affiliate.

To this point, I believe Alex has said you can request to remove an affiliate from your account, so that your account is no longer affiliated with anyone. I'd use this threat to either: get paid, or leave the affiliate.


Have to agree, if you think your affiliate is scamming you just out him publicly here and make a thread on 2+2


Alex,

Did wpt remove the fish/pro ratio per table at 25/50/100?

I see 5-6 pros per table on every table today and past few days.

Winning pros with 100k+ hands played - not new burner account


by garnouille P

Alex,

Did wpt remove the fish/pro ratio per table at 25/50/100?

I see 5-6 pros per table on every table today and past few days.

Winning pros with 100k+ hands played - not new burner account


From what I have witnessed, this has always been the case. When I played 25/50/100, there was 5+regs all the time


Is it on my end or after this last update, the performance and lag seems to be worse?


by lmsilva P

Is it on my end or after this last update, the performance and lag seems to be worse?

I didn´t play for weeks, but my friend told me it is actually better after the update


by Savz.58 P

I didn´t play for weeks, but my friend told me it is actually better after the update


In my case, depends on the number of tables. When playing 5/6+, have lots of lag. Weirdly enough, it seems to get worse if I mix cash and tournaments


by lmsilva P

In my case, depends on the number of tables. When playing 5/6+, have lots of lag. Weirdly enough, it seems to get worse if I mix cash and tournaments


how do you play 5-6 tables?


by sanders89 P

how do you play 5-6 tables?

The 4 table limit is only in cash games, not in tournaments


by lmsilva P

Is it on my end or after this last update, the performance and lag seems to be worse?


Same. I´ve had the same setup as always, 4 cash tables and nothing else and I´m timing out every 5-10 minutes.
The lobby also seems very slow, takes seconds to update.

Also, the decision behind the font change is quite bizarre. There´s been all sorts of suggestions here to improve the client but not once have I seen someone complain about the deck.
And then you go and change that 😀
Good to hear the old one is coming back.


the new cards are really the most uggly cards in the world.
but WPT is a great room with the best support team from all rooms.


Also timing out all tables every 5-10minutes since update today


by lmsilva P

Is it on my end or after this last update, the performance and lag seems to be worse?

D/L the new update just released an hour ago or so.

Signiant improvement for CPU usage. Went from 4.7mh (constant) to occasionally spiking to 2.4mh to 2.7mh.

Temps down from 84c/100c to 59c and below. This is only with the lobby open. Great improvement.

Will do a test in the first week of October when I MTT.

Could care less about the cards. As long as I can see them and punt/win I'm happy.

0.02$


by WPT Global Alex P


Of course, this is theoretically possible, but we would a) never try it - we don't need to; b) never get away with it. You can see in this thread the level of scrutiny we come under.

What would be an interesting concept, is to implement something like the Fair Game System, but discriminate the users by account # as well. If you could limit the number of 'new accounts' at the same table, like you limit winning regs at the same table, this could stop so much collusion and cheating. If account # wouldn't work, perhaps how long account is active. Same but different.


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